Shipping policy
Every Kiff Klay piece is handmade to order in small batches, so please allow us a little time to sculpt, cure, and pack your order with care before it ships.
Orders are made and dispatched within 5 –7 business days.
We currently ship from Perth, Australia, and post via AusPost. Once your order ships, you'll receive a confirmation email with tracking, where available.
Domestic Shipping (Australia)
| Method | Cost | Estimated Delivery |
|---|---|---|
| Standard | $9.00 AUD (orders under $69) — FREE on orders $69 and over | 2–5 business days |
| Express | $14.00 AUD flat — FREE on orders $90 and over | 1–3 business days |
International Shipping
We ship internationally to the destinations below. Rates are calculated by region, and orders over the listed threshold ship free.
Don't see your country listed? Message us at kiff.klay@gmail.com and we'll let you know if we can arrange shipping.
| Region | Countries | Cost | Free Shipping Threshold |
|---|---|---|---|
| Asia | Hong Kong, Japan, South Korea, Malaysia, Singapore | $20.00 AUD (orders under $69) | Orders $69 AUD and over |
| Americas | United States, Canada | $23.00 AUD (orders under $99) | Orders $99 AUD and over |
| Europe | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | $28.00 AUD (orders under $99) | Orders $99 AUD and over |
| Africa & Rest of World | South Africa | $28.00 AUD (orders under $99) | Orders $99 AUD and over |
All prices are shown in AUD and do not include any customs duties or import taxes charged by your destination country — these are the responsibility of the customer. We are not able to mark international orders as "gifts" or under-declare their value on customs forms.
Delivery Estimates
International delivery times vary by destination and local customs processing and are estimates only, not guarantees. We are not responsible for delays caused by the carrier, customs, or other events outside our control. Once your order is handed to the carrier, risk of loss passes to you — if it's lost or damaged in transit, please contact us at kiff.klay@gmail.com and we'll help sort it out.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we're always happy to help however we can if this happens.